work for us

BGC HQ: Event Customer Support Officer - part time

Event Customer Support Officer. Big Green Coach. Location: Digbeth, Birmingham. APPLY HERE

Volunteer with BGC at events

Come along and volunteer with Big Green Coach at the UK's biggest festivals to learn more about the green & sustainable issues the industry is faced with and make a real difference at live music and sporting events.

Did you know that 80% of a festivals carbon emission is made up of audience travel?! That's an enormous number and alongside the festivals we operate with we're trying to bring this down!

Think of the congestion around the festival site, the space taken to park cars for the weekend and the detrimental effect all of this has on the environment. We run coach services & shuttle buses to reduce carbon emission whilst providing a fun way to travel that drops customers right inside those gates.

We work closely with other sustainable projects aimed at recycling, festival waste such as forgotten tents and getting rid of plastic straws from sites as well as going carbon neutral ourselves in 2023!

Volunteering with us is great experience to put on your cv and invaluable to anyone considering a career in live events. They'll be opportunities to make personal contacts in your free time and see how live events are produced; what goes into making everything run smoothly and gain experience in a customer facing role.

Many people choose to volunteer at a festival to see their favourite acts live without incurring the expense of a ticket. By choosing to volunteer with Big Green Coach as customers arrive and leave the festival your hours have drastically reduced, never missing a headline act, you'll have more time to explore the festival. Plus, we always encourage eco-friendly glitter!

Make sure you are kept up to date with all things volunteering by liking us on Facebook - and following us on Instagram - @bgcstaff

How to apply to volunteer on site?

To volunteer with Big Green Coach, you will need to create a profile here -

You will need to upload a photo (so that we recognise you when you arrive on site!), your right to work (even volunteers must prove that they are eligible to work in the UK) and your contact details.

Once your account is activated you will be able to see all our upcoming events. To see a little more information, click on an event and you’ll be able to see the dates, times, location, and line up. Once you know you’re free to go to the festival hit apply button! You then have up to 4 weeks before the festival to pay a refundable one-off deposit of £100. This will be refunded to you once you have completed all your volunteering hours, normally two days after an event has finished.

Applications for 2023 are now open. Please ensure you have an up-to-date profile with us HERE.

If you do not have a profile with us, create one now! Our festival spaces fill up quickly, so we recommend getting your application in sooner rather than later.

Don't forget we also have paid work available our busier events. These shifts tend to be longer, unsociable hours but are still a lot of fun. Come along and work for us on site and earn some money!

Please read each event carefully to make sure it’s right for you and to ensure you are applying for their volunteering or paid work depending on your preference.

Why do we have volunteers on site?

To ensure that our customers get the best possible experience on our services, we believe that having a real-life point of contact is valuable. This is why we have transport stewards at the festival sites and reps on our busiest coach services from the departure point for our multi day events. Customer’s love seeing a friendly team greet them on site, plus there is nothing like having some help with your luggage!

Please note that most volunteers coming along with us will NOT travel on coaches. You will help on the festival site unless you are a rep. You will need to make your own way to site but we highly encourage car shares with other volunteers to cut down on emissions.

Which festivals can I volunteer at?

Pretty much anything we have on sale! You will be given a weekend staff wristband, a camping spot, and a parking pass (if requested) so you can explore the festival in your down time.

What hours do you need me?!

Each event differs but generally volunteers come along on two days for set pre-agreed hours.

Weekend camping festivals -

On site volunteers at weekend camping events will do an arrival day (Wednesday, Thursday or Friday) and our departure day, normally Monday morning, helping us get customers on and off site.

One day events -

For day events, you'll be helping us to meet and greet coaches as they arrive before music starts and then helping us get everyone off site for an hour or two at the end of the evening.

Coach reps -

We ask volunteers to help us manage our busiest locations on departure days. You'll help us make sure everyone is on the right coach and has the right ticket! The great news here is that you'll jump on board with customers, meaning that your travel to the event is included. Coach reps then do the same on the way home, you'll help us get people off site on Monday or at the end of the evening and then travel with customers and make sure they are dropped off okay.

Paid work -

Our paid work is always more hours and will occur when the music is happening. You will be working with a team from our office and likely be helping us run a shuttle bus service, getting customers to and from the festival during the day and evening.

What will I be asked to help with?

It depends on the event and what kind of service we're offering, but it's mainly helping with getting people on and off site, unloading luggage and pointing customers in the right direction.

We will do a team brief, and you'll get an information pack before you arrive to answer all your questions on time, camping, how to get to site and what you will be doing. Plus, you can view each event on our website for more details on what we’ll be getting up to.

Do I need my own camping equipment?

YES, you do! A tent and sleeping bag are required at all sites plus your own belongings. It is up to you how much camping equipment you bring but remember YOU must carry it!

Can I volunteer with my mates?

We appreciate anyone that volunteers their time with us and will always try and get you and any mates that apply, together on site. You'll have to let us know beforehand so we can put you together. Many people come along solo and leave with friends for life, it's such a friendly bunch!